Talking through Conflict

Learning objectives

  • Knowing how to talk through conflict
  • Learning about respectful behavior during a conflict resolution
  • Getting to know how conflict resolution looks like
  • Learning how to structure the phases of a conflict discussion: preparation, execution, and follow-up work
  • Engaging in a cooperative conversational style
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CONTACT US TO GET YOUR FREE TRIAL:
kontakt@pinkuniversity.de
+49 89 5 47 27 84 10

Overview

Chapter 1: When is the right time for conflict resolution?

Chapter 2: Preparing the conflict resolution

Chapter 3: Identifying the issue

Chapter 4: Clarifying questions

Chapter 5: Agreeing on a solution

Have a look at the video from the first chapter

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Target group within the company

  • Employees who frequently work in teams or have an urgent need for the trainings
  • All employees when the focus is on establishing respectful communication; junior managers

Methods

  • Multimedia e-learning with video lectures
  • Moderation
  • Illustrative videos
  • Practical dramatizations
  • Study questions
  • Transfer tasks

Further information

  • Processing time: approx. 55 minutes
  • Certification: yes
  • Language: English

Deployment

  • Learning Management System: We deliver the e-trainings SCORM-packaged for easy integration into your LMS
  • Cloud-based solution: We make the e-trainings easily available to your employees on our e-learning platform

Further web-based trainings (WBT) in this category

E-Learning: Communicating with Respect and Appreciation

E-Learning: Active listening

E-Learing: Basics of Communication

E-Learning Conflict Resolution Between Colleagues