Handling Objections; Skill Training
Learning objectives
- Reading objections correctly and respond to them constructively
- Differentiating between objections and excuses
- Developing reaction patterns for different objections
- Refuting objections confidently – with the help of the acknowledgment method
- Systematically recording and processing the objections that occur in your everyday work
Overview
Chapter 1: Reading objections correctly
Chapter 2: Overcoming objections with the acknowledgement method
Chapter 3: The acknowledgement method in practice
Have a look at the video from the first chapter
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Target group within the company
- Salespeople
- Field sales representatives
- Sales staff
- Inside sales
- Key account managers
Methods
- Professional Moderation
- Videos
- Exercises
- Interactive Tasks
- Transfer Tasks
- Deeper Exploration
- Overviews
- Key Messages
- Final Test
Further Information
- Processing time: approx. 45 minutes
- Certification: yes
- Course elementes: 11
- Language: English
- Tags: Sales, Trainings in English
Deployment
- Learning Management System: We deliver the e-trainings SCORM-packaged for easy integration into your LMS
- Cloud-based solution: We make the e-trainings easily available to your employees on our e-learning platform
Further web-based trainings (WBT) in this category
