E-Learning: Handling Objections

Handling objections e-learning

Handling Objections; Skill Training

Learning objectives

  • Reading objections correctly and respond to them constructively
  • Differentiating between objections and excuses
  • Developing reaction patterns for different objections
  • Refuting objections confidently – with the help of the acknowledgment method
  • Systematically recording and processing the objections that occur in your everyday work
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+49 89 5 47 27 84 10

Overview

Chapter 1: Reading objections correctly

Chapter 2: Overcoming objections with the acknowledgement method

Chapter 3: The acknowledgement method in practice

Have a look at the video from the first chapter

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Target group within the company

  • Salespeople
  • Field sales representatives
  • Sales staff
  • Inside sales
  • Key account managers

Methods

  • Professional Moderation
  • Videos
  • Exercises
  • Interactive Tasks
  • Transfer Tasks
  • Deeper Exploration
  • Overviews
  • Key Messages
  • Final Test

Further Information

  • Processing time: approx. 45 minutes
  • Certification: yes
  • Course elementes: 11
  • Language: English
  • Tags: Sales, Trainings in English

Deployment

  • Learning Management System: We deliver the e-trainings SCORM-packaged for easy integration into your LMS
  • Cloud-based solution: We make the e-trainings easily available to your employees on our e-learning platform

Further web-based trainings (WBT) in this category

E-Learning Makin Initial Contact

Building relationships

Demonstrating Value e-learning