E-Learning Conflict Resolution for Managers

Conflict Resolution for Managers

Learning objectives

  • Recognizing when a conflict is brewing in your team
  • Gauging which level of escalation the conflict has reached
  • Empowering your employees to resolve conflicts on their own
  • Learning about methods for mediation and decisive action
  • Knowing what to do in seriously escalating conflicts
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Overview

Chapter 1: When do I have to intervene?

Chapter 2: Recognizing levels of escalation

Chapter 3: Support your employees through their own conflict resolution process

Chapter 4: Intervention with mediation and decisive action

Chapter 5: Forcible intervention

Have a look into the e-learning

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Target Group within the company

  • Young executives
  • Experienced managers
  • Managers with a need for cooperative methods of team leadership

Methods of the e-learning

  • Multimedia e-learning
  • Dramatization of the subject matter in film scenes
  • Building a knowledge base with explanatory films
  • Consolidating lessons learned through exercises
  • Building expertise with exercises
  • Knowledge check

Processing time

approx. 60 minutes, plus exercises

Deployment

  • Learning Management System: We deliver the e-trainings SCORM-packaged for easy integration into your LMS
  • Cloud-based solution: We make the e-trainings easily available to your employees on our e-learning platform

Further web-based trainings (WBT) of interest for you

E-Learning: Communicating with Respect and Appreciation

E-Learning Conflict Resolution Between Colleagues

E-Learning Talking Through Conflict

E-Learing: Basics of Communication