E-Learning „Communication“

Skill Training (WBT): Basics of Communication

Learning Objectives
  • Knowing the different levels of communication and make use of them to communicate successfully
  • Recognizing which messages are being conveyed below the factual level of the communication, using Friedemann Schulz von Thun’s “Four Sides Model”
  • Knowing your own listening and speaking behaviour
  • Being able to communicate effectively and reduce inefficiencies caused by unclear speaking and inattentive listening



Multimedia e-learning, dramatization of the subject matter in film scenes, building a knowledge base with explanatory films, consolidating lessons learned through exercises, building expertise with exercises, final test

  • You have an LMS (Learn Management System)? We send you the training course packaged for SCORM, to facilitate its integration into your LMS.
  • You don’t have an LMS? Make the e-learning courses available to your staff simply and effectively at the Pink Learn Management System
Target Group
  • Employees who work in fields with communicative demands
  • Young management employees who you wish to prepare for their future tasks
  • Experienced managers who want to gain a better understanding of communication
Course Duration

4 chapters that can be taken individually
approx. 45 minutes plus exercises

Excerpt from the Training Course “Basics of Communication”

Request test access now:
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+49 (0) 89 5 47 27 84 10
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Course Contents

1 How do misunderstandings arise?

2 The Four Levels of a Message

3 On Which Ear Does Your Conversation Partner Hear?

4 On Which Ear Do You Hear?

Further Web-based Training Courses (WBT) on the Subject of Communication