Building Relationships in Sales; Skill Training
Learning objectives
- Building relationships with other people in a targeted way
- Using small talk to establish good contact with others
- Recognizing non-verbal and verbal signals of approval and rejection
- Controlling your own body language
- Being responsive to other people
Overview
Chapter 1: Starting the conversation
Chapter 2: Why small talk is important
Chapter 3: Finding good topics
Chapter 4: Understanding without words
Chapter 5: Replying without words
Chapter 6: Tips and tricks
Have a look at the video from the first chapter
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Mehr erfahren
Target group within the company
- Salespeople
- Field sales representatives
- Sales staff
- Inside sales
- Key account managers
Methods
- Professional Moderation
- Videos
- Exercises
- Transfer Tasks
- Deeper Exploration
- Self-tests
- Key Messages
- Final Test
Further Information
- Processing time: approx. 45 minutes
- Certification: yes
- Language: English
- Tags: Sales, Trainings in English
Deployment
- Learning Management System: We deliver the e-trainings SCORM-packaged for easy integration into your LMS
- Cloud-based solution: We make the e-trainings easily available to your employees on our e-learning platform
Further web-based trainings (WBT) in this category
